Standard air mail is not eligible for guaranteed delivery or for a refund if the parcel fails to be delivered.
Standard air mail is not eligible for a refund for dead-on-arrival (DOA) items caused by courier mishandling.
Refunds are eligible for manufacturer defects.
Refunds are eligible for DOA items caused by courier mishandling.
Refunds for returned parcels are issued once the parcel is received, or once evidence is provided that the parcel is being returned to us.
Re-shipping a parcel due to a failed delivery is subject to courier fee charges.
Return Policy
If you are not 100% satisfied with your purchase you can return the product for a refund or exchange it for another item, up to 5 days after it is shipped, provided there is no damage.
To be eligible for a return, the item must be in its original packaging and in the same condition you received it. No refund or exchange is given if there is any damage to the product or packaging.
Returns are accepted where the item is damaged or defective due to courier handling, is materially different from the seller's description, or does not match the agreed specification (for example wrong colour or size).
Return shipping fees are borne by the buyer.
International Returns
Defective items, items damaged on receipt, and incorrect items received may be returned without penalty; shipping charges are not waived.
When we receive your return we inspect the item and issue a refund. If the product is not found to be defective, shipping fees apply.
We are currently unable to process exchanges or replacements for international orders. To exchange or replace an item, return the original to us and place a new order for the replacement.
The buyer must provide proof of the defect on receipt. Return shipping fees are borne by the buyer.
